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Live Platform for End Customers User's Manual
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Overview
Operation Center Portal
Microsoft Teams Direct Routing
Microsoft Operator Connect Accelerator Service (OC Essentials Plus and OC Pro)
Hybrid Entities
Live CX
Live UC
Zoom Peering
Interaction Insights
About Interaction Insights
Onboarding
Day Two Management using the Service Portal
Login to Service Portal from Live Platform
Interactions
Searching for Calls
Viewing and Listening to Calls with Screen Sharing Calls
Listening to Voice Interaction
Downloading an Audio Call
Exporting Interaction to Excel
Deleting Calls
Customizing Columns
Filter Operands
Assigning Tags to Interactions
Adding Notes to Interactions
Managing Active Calls
My Active Call
Recording Settings
System Settings
Monitoring
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Interaction Insights Service User Permissions
Alarms
Device Manager
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